We offer free, confidential, impartial and independent advice on a wide range of subjects

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Do you get Pension Credit on top of your State Pension?

If not you could be entitled to additional pension income that would also passport you to Housing Benefit and Council Tax Support, as well as free eye and dental care.

We are currently working with the Local Authority and other Advice agencies to promote the take up of Pension Credit, as each year thousands of pounds go unclaimed.

To check your entitlement to Pension Credit call 0191 4557958 and we will conduct a quick ‘Benefit Check’ to ensure you are receiving your full entitlements.

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We need your help to run our services

As a charity we rely on grants and donations from organisations and individuals who support our work.

All donations are gratefully accepted and used to help us provide our free service to others.

So far this year our work has recovered a staggering: £7,664,179 for our clients and South Tyneside residents. In addition we have also had £1,130,798 worth of Debts legally written off.

In total our clients are £8,794,997 financially better off as a result of our assistance.

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What people say about us

Without CAB I would have lost everything, they were the only ones who listened and helped me.

Changed my life! I feel 100% better and can sleep easy now.

I can manage my affairs now, thank you.

Excellent attention being given to my problem.

Telephone Advice Service

Following Covid -19 we have continued to deliver an effective Telephone Advice ‘Call Back’ Service, which has allowed us to advise more clients during these very difficult times. To arrange an Advice Call Back call 0191 4557958 between 9.00am – 2.30pm.

Telephone advice can also be obtained from the following numbers:

Citizens Advice National Helpline: 0800 144 8848 between 9.00am – 5.00pm.

Debt/Money Advice Helpline: 07947 899163 between 9.00am – 4.30pm.

Universal Credit ‘Help to Claim’ line: 0800 144 8444 between 8.00am – 6.00pm.

Consumer Helpline: 0808 223 1133 between 9.00am – 5.00pm.

Face to face appointments can also be arranged for those who require them by calling 4557958.