Volunteer advisers, who provide advice and information to members of the public. Telephone assessors who diagnose the problem and offer options to help solve the problem. Receptionists who “meet and greet” clients and allocate the daily advice appointments. Trustee Board members, who do not work with the public but undertake a corporate governance/strategic role.
Advice workers are asked to give 2 x 4 hours per week. Reception volunteers are asked to give 4 hours per week. Board members meet once every 2 months for 2 – 3 hours and may be asked to assist with working groups etc.
For advice work no qualifications are necessary, as training will be provided. For other roles relevant experience/skills will be discussed on an individual basis.
We reimburse public transport expenses or petrol costs to and from your home address. For volunteers who live outside the South Tyneside area we pay the proportion from South Tyneside borders to the office.
The minimum age for volunteering is 16.
Volunteering does not affect entitlement to benefits, provided that you continue to meet the criteria of entitlement to the benefit you are claiming. As the work is voluntary no payments are made to you – we only reimburse actual expenses incurred by you in the course of your volunteering. We advise that you tell the benefits agency that you are volunteering with our Citizens Advice.